Privacy Policy — Alonso Aesthetics and Wellness

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Overview

This Privacy Policy applies to information collected through alonso-aesthetics.com, our website forms, telephone and text communications, appointment enquiries, and other interactions with Alonso Aesthetics & Wellness.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. This Policy does not replace any separate privacy notice that may apply to clinical records, treatment documentation, payment processing, or services provided through a third-party booking or patient-management platform.

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Information We Collect

We may collect information that you voluntarily provide when you contact us, submit a website form, request an appointment, subscribe to communications, or purchase or enquire about a product or service.

Your name, email address, telephone number, and preferred contact method.
Appointment, consultation, product, treatment, or service enquiries.
Messages and correspondence you send to us.
Transaction or appointment information supplied through an authorized booking, payment, or service platform.
Technical information such as browser type, device type, approximate location, pages viewed, and interactions with the website.
Cookie and analytics information where those technologies are enabled.

We ask that you do not submit sensitive medical information through general website contact forms unless the form specifically requests it and is intended for that purpose.

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How We Use Your Information

We may use personal information for the following purposes:

To provide, maintain, and improve our website, services, and customer experience.
To respond to enquiries, manage requests, and communicate with you.
To schedule, confirm, change, or follow up on appointments and consultations.
To process purchases or support the performance of an agreement for products or services.
To send service-related emails, telephone calls, or text messages related to your enquiry, appointment, purchase, or treatment.
To provide news, special offers, or information about similar services when permitted and when you have not opted out.
To monitor website performance, identify technical issues, prevent misuse, and maintain security.
To comply with legal obligations, resolve disputes, and enforce our agreements.

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SMS, Mobile & Messaging Consent

When you provide a mobile telephone number and consent to receive text messages, we may use that number for appointment confirmations, reminders, replies to your enquiries, service updates, or promotional messages where you have expressly opted in.

No mobile information or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing.

Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the details below.

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Disclosure of Your Information

Alonso Aesthetics & Wellness does not sell, rent, or disclose personal information to outside organizations for their independent marketing or promotional purposes.

We may disclose information only in limited circumstances, including:

When you have given us consent or requested a specific disclosure.
To service providers that help us operate our website, communications, appointment systems, payment services, hosting, analytics, or business operations.
To professional advisers or contractors who are subject to confidentiality or contractual obligations.
To enforce our terms, protect our rights, prevent fraud or unlawful activity, or address safety and security concerns.
To comply with subpoenas, court orders, legal processes, regulatory requirements, or other obligations under applicable law.
In connection with a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction.
In aggregated or de-identified form that does not reasonably identify you.

Service providers may process information only as necessary to perform services for us and are not authorized to use it for their own unrelated marketing.

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International Data Transfers

Some website, hosting, communications, analytics, scheduling, or technology providers may process information in locations outside your state, province, country, or governmental jurisdiction. Privacy and data-protection laws in those locations may differ from those where you live.

Where information is transferred, we take reasonable steps to use providers and safeguards designed to protect information consistently with this Privacy Policy and applicable requirements.

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Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, responding to requests, meeting legal and regulatory requirements, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information, the nature of your relationship with us, and applicable legal, accounting, clinical, insurance, or regulatory obligations.

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Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand how visitors use the site, improve performance, and support relevant communications.

Cookies are small files placed on your device. You can control or delete cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the website.

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Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. You should use care when sending sensitive information electronically and contact us directly when a secure or clinical communication channel is more appropriate.

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Your Choices & Privacy Requests

Subject to applicable law and any required identity verification, you may ask us to:

Confirm whether we hold personal information about you.
Provide access to or a copy of certain personal information.
Correct inaccurate or incomplete information.
Delete information where retention is not legally or operationally required.
Withdraw consent or opt out of promotional email or text communications.

To make a request, contact us using the details in the Contact Us section. We may need to verify your identity before completing a request.

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Third-Party Websites & Services

Our website may link to or integrate with third-party services, including appointment booking, payment processing, social media, maps, reviews, analytics, or embedded content. Those services operate under their own terms and privacy policies.

We are not responsible for the privacy practices or content of third-party websites or platforms. We encourage you to review their policies before providing personal information.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after an updated Policy is posted means that the revised Policy will apply to information collected after its effective date, subject to applicable law.

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